If you would like to discuss any of our services or have any general enquiries, please feel free to contact us using the form below and we'll be happy to help. Tell us what you're interested in and one of our consultants will ring you back within 24 hours. We look forward to speaking to you soon.
In last week’s blog post ‘Constructive Criticism – How do you take it?‘ I explored the three common responses to constructive criticism This week we look deeper into the process of giving and receiving feedback by looking at how we can help those who take criticism very personally and consequently find it difficult to gain any benefit from it (Positive Rejectors) to learn to use it to further their own development and performance.
Recently I posted a blog on the topic of praise, in it I discussed the evidence that supports the fact that children who are praised for their results, rather than their efforts are:
We see these characteristics in in Positive Rejectors and, since a large number of us grew up being praised for our actual achievements rather than our effort, we might easily conclude that this may be at the root of many Positive Rejectors difficulty in taking criticism.
The workforce generation out there now is made up predominantly of people who attended schools where exam results were the only measure of how effective/intelligent/good you were. When we consider this, it is no wonder that people have such a black and white view. High scores or grades equal intelligence, effectiveness and ability, whilst low scores or grades equal stupidity, ineffectiveness and inability.
In addition to failure, Positive Rejectors commonly feel defeated and helpless when presented with constructive criticism. Their perception is that their position in the team and organisation is at threat because they are powerless to change the situation.
For leaders trying to come to grips with giving and receiving feedback and needing to give constructive criticism to a Positive Rejector, consider the following:
In conclusion, if you’re a leader giving constructive criticism consider whether you are talking to an Embracer or Rejector. Adjust your style accordingly and be prepared for a Positive Rejector to initially be defensive. If you’re a Positive Rejector receiving constructive criticism be open minded and prepared to embrace the comments. Remember that it really isn’t a personal attack, but an excellent opportunity for self-improvement.